Monitoring

This article explains when to audit Quill, how to perform an audit, and what to do when issues are found. The monitoring team audits Quill when: A new...

Follow these steps to review alerts and document your investigation in Watchful. Make sure you have permission to access the Monitoring Portal and ...

Sometimes you may need to temporarily arm or disarm a site, for example, during holidays, maintenance work, or unscheduled visits. The Event Schedule...

Watchful provides fast navigation tools to help monitoring officers move through workflows with minimal effort, especially during high-volume periods....

The False Alert Workflow helps you close alerts where no person or moving vehicle is present. It also allows you to provide feedback that improves W...

The Possibly Staff Workflow helps monitoring officers determine whether a detected person or vehicle belongs to authorised staff, contractors, or kn...

The Intruder Workflow guides monitoring officers through every step of investigating a potential intrusion. It ensures that all required information...

Workflows in Watchful help monitoring teams follow their Standard Operating Procedures (SOPs) consistently and efficiently during every alert. This gu...

This article provides an overview of the tools available within each site. These tools help you audit alerts, manage schedules for specific cameras, c...

Learn how Alerts and Events work in the Watchful platform and how to use key monitoring features to review site activity efficiently. An alert is ...

Quill is Watchful’s AI Monitoring Assistant. She analyses camera events in real time, suggests dispositions, and supports monitoring officers during ...