How to resolve alerts using Workflows

Workflows in Watchful help monitoring teams follow their Standard Operating Procedures (SOPs) consistently and efficiently during every alert.

This guide explains what workflows are, why they matter, and how to move through them quickly while monitoring.

A workflow is a guided sequence of steps that helps you classify and respond to an alert.

Watchful automatically shows the tools and information you need - such as live view, site contacts, and talk-down controls - so you can follow the correct SOP without switching between screens.

Used when a person or vehicle may be unauthorised.

Helps determine whether the detected individual is someone known or permitted on site.

Used to close out non-threat activity such as weather, insects, animals, or camera/grid issues.

These workflows help maintain accuracy and consistency across all alerts.

Quill will often place you directly into the correct workflow based on the event information she detects.

This ensures you start in the right place and only see the options relevant to the situation.

Every workflow begins with the question:

“Is there a person or a vehicle?”

• Yes (hotkey Q) → moves you into the intruder/suspicious-person workflow

• No (hotkey W) → takes you into the false-alert workflow

Once inside a workflow, you can select from options such as:

• Intruder

• Suspicious Person

• Staff

• Parked Vehicle

• Weather

• Insect

• No Further Action Required

These choices allow you to classify the alert correctly based on what you see.

You can move through workflows efficiently using:

• Hotkeys (listed beside each disposition)

• Backspace to go back one step

• Escape to return to the top of the workflow

• PS5 or Xbox controllers for fast, ergonomic monitoring

These options help reduce effort and speed up alert handling during busy periods.

A Look at Workflows within Watchful