Getting Started
Set up sites, connect devices, and prepare your Watchful system.
1 article
Glossary Overview
Learn key terms used across the Watchful platform.
1 category
13 articles
Monitoring
Guides for reviewing alerts and managing monitored sites.
11 articles
Integration
Technical instructions for connecting, configuring, and troubleshooting Watchful integrations.
1 category
6 articles
Administration
Manage accounts, permissions, and organisation settings.
7 articles
Customer App
Guides for using the Watchful Customer App.
2 articles
Glossary Index
Quick reference for terms used across the platform.
1 article
Updates & Release Notes
See the latest Watchful features, fixes, and improvements.
6 articles
Frequently Asked Questions
Besides using a mouse, how else can I respond to alerts quickly?
1. Hot Keys (keyboard shortcuts) Monitoring agents can use keyboard shortcuts to action alerts, move through workflows, and respond faster without nav...
What are the common workflows in Watchful platform?
The main workflows you’ll see during alert handling are: Intruder Workflow Used when investigating a possible intrusion, helping you follow your organ...
How does Quill help when adding offenders to an intruder event?
When you add an offender, Quill automatically analyses the image and creates a short description of the person. If there’s no analytic box around the ...
Where can I see what Quill is thinking?
You can find Quill’s reasoning within the alert view: In the Activity log on the left, which shows a detailed, step-by-step record of all Quill’s ...
How does Quill assist you during an event investigation?
Quill analyses every image received from your cameras and identifies what is happening on site. It suggests a disposition for each event, such as Int...
What is the purpose of the Event Timeline?
The Event Timeline provides a visual sequence of all events within an alert. It helps monitoring officers understand what happened on site over time...
What features help me investigate events in Watchful?
The Watchful platform includes several tools that make event investigations faster and more accurate: Quill , the AI monitoring assistant, analyses ev...
What’s the difference between Alerts and Events?
An Event is a single snapshot activation from a device, generated through webhooks sent to Watchful. Each event includes an image that has been proc...
How do I disarm a site?
Go to Sites . Search for the site you want to disarm. Go to the Site Details tab. Open the Site arm options or Event Schedule section. Set t...
How do I update device settings?
Go to Devices . Search for the device name. Make your modifications. Click Save your modification . Or: Go to Sites . Search for the site you want ...
How do I update site settings?
Go to Sites . Search for the site where you want to modify settings. Go to Site Details tab. Make your changes. Click Save Changes .
How do I enable Quill?
Go to Sites. S earch for the site where you want to enable Quill. Go to the Site Details tab. Go to Quill Automation section. Configure your Qui...
What steps do I follow to set everything up?
Follow the steps in the Getting Started category.