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Those team members who have been placed on a Monitoring team for your company and are able to view alerts in the Monitoring portal.

Devices include cameras, NVRs, and VMS units connected to a site. You are able to adjust which cameras are monitored as well as device grids and feat...

Manage integrations between Watchful and your cloud-based VMS platforms.

Sites represent the physical locations of your customers’ assets and devices. Monitoring activities are organised by site. Within the Sites section...

The Customers section allows you to manage your customers, their sites, and their devices. To learn how to add a new customer, visit Add A New Cust...

The Monitoring Portal is where agents perform their monitoring activities. It serves as the main workspace during a monitoring shift. Access New , ...

The Help section is your central hub for contacting the Watchful team and accessing documentation. Create new support tickets. View previous tickets...

The Home screen of the Admin Portal is the first page you’ll see when logging in. It provides quick access to all areas of the platform, mirroring t...

The Monitoring Overview provides an overview of your organisation’s monitoring statistics and team performance. Filter statistics by agent and ti...

Quill Audit lets you evaluate Quill’s automated classifications and ensure accuracy across alerts. Compare Quill’s disposition with agent decisions. ...

Overview The Alert Log page lists all alerts for your organisation. They ensure your team continues to respond effectively, learn from experience, a...

Those team members who have been placed on a Monitoring team for your company and are able to view alerts in the Monitoring portal. Add or remove user...