Alert log
Edited
Overview
The Alert Log page lists all alerts for your organisation. They ensure your team continues to respond effectively, learn from experience, and investigate incidents with confidence.
Key Details
Filter by Alert ID, Customer, Occurred/Closed time or Status.
Review snapshots, Quill assessments, and agent actions.
Useful for performance reviews and quality checks.
For a brief tutorial on using Alert Log, watch the video below. (Some parts may be slightly out of date as Watchful continues to improve the user experience.)